Service Now

Node: serviceNow · Full type: n8n-nodes-base.serviceNow · Version: 1

Credentials

serviceNowOAuth2Api (alias: @service) / serviceNowBasicApi (alias: @service)

CREDENTIAL @service = serviceNowOAuth2Api "My Service Now"

Operations

Resource: attachment

upload

Parameter	Type	Default	Details
tableName	options	""	required
id	string	""	required
inputDataFieldName	string	"data"	required
options	collection	{}	keys: file_name

delete

Parameter	Type	Default	Details
attachmentId	string	""	required

get

Parameter	Type	Default	Details
attachmentId	string	""	required
download	boolean	false	required
outputField	string	"data"
options	collection	{}	keys: queryFilter

getAll

Parameter	Type	Default	Details
tableName	options	""	required
returnAll	boolean	false
limit	number	50
download	boolean	false	required
outputField	string	"data"
options	collection	{}	keys: queryFilter

Resource: businessService

getAll

Parameter	Type	Default	Details
returnAll	boolean	false
limit	number	50
options	collection	{}	keys: sysparm_exclude_reference_link, sysparm_fields, sysparm_query, sysparm_display_value

Resource: configurationItems

getAll

Parameter	Type	Default	Details
returnAll	boolean	false
limit	number	50
options	collection	{}	keys: sysparm_exclude_reference_link, sysparm_fields, sysparm_query, sysparm_display_value

Resource: department

getAll

Parameter	Type	Default	Details
returnAll	boolean	false
limit	number	50
options	collection	{}	keys: sysparm_exclude_reference_link, sysparm_fields, sysparm_query, sysparm_display_value

Resource: dictionary

getAll

Parameter	Type	Default	Details
returnAll	boolean	false
limit	number	50
options	collection	{}	keys: sysparm_exclude_reference_link, sysparm_fields, sysparm_query, sysparm_display_value

Resource: incident

create

Parameter	Type	Default	Details
short_description	string	""	required
additionalFields	collection	{}	keys: assigned_to, assignment_group, business_service, caller_id, category, close_notes, ...

delete

Parameter	Type	Default	Details
id	string	""	required

get

Parameter	Type	Default	Details
id	string	""	required
options	collection	{}	keys: sysparm_exclude_reference_link, sysparm_fields, sysparm_display_value

getAll

Parameter	Type	Default	Details
returnAll	boolean	false
limit	number	50
options	collection	{}	keys: sysparm_exclude_reference_link, sysparm_fields, sysparm_query, sysparm_display_value

update

Parameter	Type	Default	Details
id	string	""	required
updateFields	collection	{}	keys: assigned_to, assignment_group, business_service, caller_id, category, close_notes, ...

Resource: tableRecord

create

Parameter	Type	Default	Details
tableName	options	""	required
dataToSend	options	"columns"	mapInput, columns, nothing
inputsToIgnore	string	""
fieldsToSend	fixedCollection	{}	groups: field

delete

Parameter	Type	Default	Details
tableName	options	""	required
id	string	""	required

get

Parameter	Type	Default	Details
tableName	options	""	required
id	string	""	required
options	collection	{}	keys: sysparm_exclude_reference_link, sysparm_fields, sysparm_display_value

getAll

Parameter	Type	Default	Details
tableName	options	""	required
returnAll	boolean	false
limit	number	50
options	collection	{}	keys: sysparm_exclude_reference_link, sysparm_fields, sysparm_query, sysparm_display_value

update

Parameter	Type	Default	Details
tableName	options	""	required
id	string	""	required
dataToSend	options	"columns"	mapInput, columns, nothing
inputsToIgnore	string	""
fieldsToSend	fixedCollection	{}	groups: field

Resource: user

create

Parameter	Type	Default	Details
short_description	string	""	required
additionalFields	collection	{}	keys: active, building, city, company, country, department, ...

delete

Parameter	Type	Default	Details
id	string	""	required

get

Parameter	Type	Default	Details
getOption	options	"id"	required; id, user_name
user_name	string	""	required
id	string	""	required
options	collection	{}	keys: sysparm_exclude_reference_link, sysparm_fields, sysparm_display_value

getAll

Parameter	Type	Default	Details
returnAll	boolean	false
limit	number	50
options	collection	{}	keys: sysparm_exclude_reference_link, sysparm_fields, sysparm_query, sysparm_display_value

update

Parameter	Type	Default	Details
id	string	""	required
updateFields	collection	{}	keys: active, building, city, company, country, department, ...

Resource: userGroup

getAll

Parameter	Type	Default	Details
returnAll	boolean	false
limit	number	50
options	collection	{}	keys: sysparm_exclude_reference_link, sysparm_fields, sysparm_query, sysparm_display_value

Resource: userRole

getAll

Parameter	Type	Default	Details
returnAll	boolean	false
limit	number	50
options	collection	{}	keys: sysparm_exclude_reference_link, sysparm_fields, sysparm_query, sysparm_display_value

Common Parameters

Parameter	Type	Default	Details
authentication	options	"oAuth2"	basicAuth, oAuth2

Parameter Details

options children:

Parameter	Type	Default	Details
file_name	string	""

additionalFields children:

Parameter	Type	Default	Details
assigned_to	options	""
assignment_group	options	""
business_service	options	""
caller_id	string	""
category	options	""
close_notes	string	""
cmdb_ci	multiOptions	[]
contact_type	options	""	email, phone, self-service, walk-in
description	string	""
impact	options	1	3, 2, 1
close_code	options	""
state	options	""
subcategory	options	""
urgency	options	1	3, 2, 1

updateFields children:

Parameter	Type	Default	Details
assigned_to	options	""
assignment_group	options	""
business_service	options	""
caller_id	string	""
category	options	""
close_notes	string	""
cmdb_ci	multiOptions	[]
contact_type	options	""	email, phone, self-service, walk-in
description	string	""
impact	options	1	3, 2, 1
close_code	options	""
hold_reason	options	""
state	options	""
subcategory	options	""
urgency	options	1	3, 2, 1
work_notes	string	""

fieldsToSend children:

field group:

Parameter	Type	Default	Details
column	options	""
value	string	""

Example

NODE "serviceNow" @service AS "Service Now" {
  resource: "attachment",
  operation: "get",
  id: {{ $json.id }},
  inputDataFieldName: {{ $json.inputDataFieldName }},
  attachmentId: {{ $json.attachmentId }}
}