Freshdesk

Node: freshdesk · Full type: n8n-nodes-base.freshdesk · Version: 1

Credentials

freshdeskApi (alias: @freshdesk)

CREDENTIAL @freshdesk = freshdeskApi "My Freshdesk"

Operations

Resource: contact

create

Parameter	Type	Default	Details
name	string	""	required
email	string	""
additionalFields	collection	{}	keys: address, company_id, customFields, description, email, job_title, ...

delete

Parameter	Type	Default	Details
contactId	string	""	required

get

Parameter	Type	Default	Details
contactId	string	""	required

getAll

Parameter	Type	Default	Details
filters	collection	{}	keys: company_id, email, mobile, phone, state, updated_since

update

Parameter	Type	Default	Details
contactId	string	""	required
additionalFields	collection	{}	keys: address, company_id, customFields, description, email, job_title, ...

Resource: ticket

create

Parameter	Type	Default	Details
requester	options	"requesterId"	required; email, facebookId, phone, requesterId, twitterId, uniqueExternalId
requesterIdentificationValue	string	""	required
status	options	"pending"	required; closed, open, pending, resolved
priority	options	"low"	required; low, medium, high, urgent
source	options	"portal"	required; chat, email, feedbackWidget, mobileHelp, OutboundEmail, phone, portal
options	collection	{}	keys: agent, ccEmails, company, description, dueBy, emailConfigId, ...

delete

Parameter	Type	Default	Details
ticketId	string	""	required

get

Parameter	Type	Default	Details
ticketId	string	""	required

getAll

Parameter	Type	Default	Details
returnAll	boolean	false
limit	number	5
options	collection	{}	keys: companyId, include, order, orderBy, requesterEmail, requesterId, ...

update

Parameter	Type	Default	Details
ticketId	string	""	required
updateFields	collection	{}	keys: agent, ccEmails, company, dueBy, emailConfigId, frDueBy, ...

Parameter Details

options children:

Parameter	Type	Default	Details
agent	options	""
ccEmails	string	""
company	options	""
description	string	""
dueBy	dateTime	""
emailConfigId	number	""
frDueBy	dateTime	""
group	options	""
name	string	""
product	options	""
subject	string	""
tags	string	""
type	options	"Question"	Feature Request, Incident, Problem, Question, Refund

updateFields children:

Parameter	Type	Default	Details
agent	options	""
ccEmails	string	""
company	options	""
dueBy	dateTime	""
emailConfigId	number	""
frDueBy	dateTime	""
group	options	""
name	string	""
product	options	""
priority	options	"low"	low, medium, high, urgent
requester	options	"requesterId"	email, facebookId, phone, requesterId, twitterId, uniqueExternalId
requesterIdentificationValue	string	""
status	options	"pending"	open, pending, resolved, closed
source	options	"portal"	chat, email, feedbackWidget, mobileHelp, OutboundEmail, phone, portal
tags	string	""
type	options	"Question"	Feature Request, Incident, Problem, Question, Refund

additionalFields children:

Parameter	Type	Default	Details
address	string	""
company_id	number	""
customFields	fixedCollection	[]	groups: customField
description	string	""
email	string	""
job_title	string	""
language	string	""
mobile	string	""
name	string	""
other_companies	string	[]
other_emails	string	[]
phone	string	""
tags	string	[]
time_zone	string	""
twitter_id	string	""
unique_external_id	string	""
view_all_tickets	boolean	false

filters children:

Parameter	Type	Default	Details
company_id	number	""
email	string	""
mobile	string	""
phone	string	""
state	options	""	blocked, deleted, unverified, verified
updated_since	dateTime	""

Example

NODE "freshdesk" @freshdesk AS "Freshdesk" {
  resource: "contact",
  operation: "get",
  requesterIdentificationValue: {{ $json.requesterIdentificationValue }},
  ticketId: {{ $json.ticketId }},
  name: {{ $json.name }}
}